CHAPTER 22: INSTRUCTIONS AND PROCEDURES
Instructional documents instruct persons on what they should and shouldn't do with a product, for their safety of course. They help answer the basic questions customers may ask. They can come in different media like brochures, manuals, reference cards, and online documents.
If your instructions are faulty or don't contain the warnings necessary this is a liability. You need to make sure to cover all the bases in order to prevent lawsuits.
include:
-clear title
-informed content
-visuals
-detail and technicality
make sure to include warnings and hazards. use the previously outlined language for technical documents.
use instructions appropriately.
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