Starting off, Lannon presents the fact that most complex documents of technical writing are done by a group, and how due to the increasing technology, what was traditionally an on site job has since spread out. People are now able to communicate over the internet via video and calls so they can collaborate across timezones and countries.
Teamwork only works with strong cooperation, team structure, and clear communication.
- appoint group manager
- define clear goals
- identify the document required
- define the tasks
- establish a time table
- decide on a meeting schedule
- response procedure
- file naming strategy
- interpersonal strife
- group decision making
- project management plan
- progress reports
TAKE CHARGE, KEEP PEOPLE ON TRACK
Running a meeting:
- set an agenda
- ask each person to prepare
- appoint an "observer"
- begin with minutes from last meeting
- give all members opportunity to speak
- stick to the issues
- observe guide and listen
- summarize major points before calling for a vote
- end meetings on schedule
Conflict is a major issue with group work. most conflicts are because of personality differences but they can also be gender or culturally based.
managing conflict:
- give everyone an opportunity to be heard
- take feelings and opinions seriously
- don't be afraid to disagree
- offer and accept constructive criticism
- find points of agreement with different views
- support decisions fully
- don't dictate
- be receptive
- keep an open mind
- be courteous
- show genuine interest
- hear the speaker out
- focus on the message
- be agreeable
- ask for clarification
- observe the 90/10 rule
Think creatively
- brainstorm
- brainwriting
- mind-mapping
- story boarding
Peer editing and reviewing
- read the entire piece at least twice before you comment
- mechanical correctness doesn't equal effectiveness
- acceptable limits of editing
- be honest, diplomatic
- focus on big picture
- explain why something doesn't work
- specific recommendations for improvement
- not all feed back is equal
- intimidation
- claiming credit
- withholding information
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